Terms & Conditions, Cake Care

It is the customers' responsibility to read through the following Terms & Conditions. By using the Site and/or placing an order for products from us, you agree to follow and to be bound by these Terms & Conditions. 

GENERAL:

We may modify or update these Terms and Conditions from time to time. Your continued usage of the Website constitutes your agreement to follow and be bound by the Terms and Conditions as changed. You should check this page regularly to take notice of any changes we may have made to the Terms and Conditions. 

ORDERING:

a) For online orders, your order is confirmed once payment has been made. After placing an order online, you would receive an order confirmation to your email immediately thereafter. There will be no more further confirmations from our end. Please feel free to email us if you did not receive this confirmation email.

b) For orders placed via email, your order is confirmed once we send you an invoice. Do note that the final copy of the invoice is the final confirmation of all details of the order, not the email thread or any discussion discussed earlier via other forms of communication. It is the client's responsibility to ensure that all required details and specifications are detailed out in the invoice, and if not, please let us know within 48 hours of receiving the invoice. Failure to raise any issues up thereafter will not be entertained.

c) Requests sent after operating hours will not be entertained till the next working day.

d) Slots are given first come first served basis based on the timing when payment has been made. No slots are confirmed or reserved unless payment is received. In the event that not slots are available, a refund will be made to your original mode of payment.

e) Full payment is required to secure the slot, with the exception of 3 tier cakes (50% deposit required). 

f) Cake slots can be taken up at any time of the day and there may be instances where the date got fully booked while we're in the midst of a discussion. Do note that we're not obliged to take in all orders and we reserve the rights to turn down an order despite being in the midst of discussion.

g) We reserve the right to accept or reject any order(s).

h) For message on cake board (FOC), colour is random and cannot be chosen (usually in chocolate ganache), unless otherwise stated i.e. Mixed Berries Sugar Free cake. Messages would be piped on chocolate tag. In the case of the chocolate tag being out of stock, do note that the message would be piped on the cake board by default. No further notice would be given to client in such cases.

If you wish to pick the colour of the message, it is $5.80 per colour.

i) All cake decorations are based on availability and seasonality and may be changed to other types as similar as possible.

j) Colours shown may deviate slightly from image on site as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). 

k) We are not halal certified at the moment but we strictly do not use any alcohol, pork, or lard ingredients in any of our cakes or desserts. 

l) All prices displayed exclude prevailing Government taxes.

ORDER AMENDMENT & CANCELLATION POLICY:

a) Order cancellations are not allowed once payment has been made. We do not provide refunds for any orders made wrongly. Please check your order carefully before checking out.

b) Order amendments are subjected to availability on our end. Please write in at least 3 working days for all order amendments accordingly. Do note that order amendments are subjected to management's discretion and based on our availability.

CAKE CARE:

a) Cream/ Vegan/ Sugar Free Cakes: Refrigerate till just before serving.

b) Buttercream Cakes: Can be left in a cold air-con room for up to 3-4 hours (depending on how cold the room is). Elsewise, it would need to be refrigerated. If refrigerated, let it come to room temperature by leaving it out at least 2.5 hours (air con)/ 1 hour (non air con) before cake cutting to ensure a soft cake. This is because our cakes use Swiss Meringue buttercream, which contains butter and would harden in the fridge. 

c) All our cakes are delivered cold and straight out from the fridge. Let it come to room temperature by leaving it out at least 2.5 hours (air con)/ 1 hour (non air con) before cake cutting to ensure a soft cake. Please factor in this time when picking a cake collection/ delivery timing. Elsewise, feel free to contact us and we will make the necessary arrangements for you to thaw your cake first.

d) It is the customers' responsibility to ensure that the venue has proper storage for the cake. If you need information on the cake box size, or any other details to ensure proper storage, please do not hesitate to ask the team for assistance. We would not be held responsible if the venue does not have proper conditions to store the cake.

e) If your cake contains fondant pieces or sugar decorations, we will pack the fondant pieces which can be self placed easily separately for you. However, do note that there are some pieces that cannot be packed separately. Hence, as much as possible, please collect your fondant/sugar decorations cake as close to cake cutting time as possible and keep the cake in a cold air-conditioned room for up to 3-4 hours at most as not all pieces can be self-removed, and if refrigerated, might melt or form a sticky glossy exterior due to Singapore's humidity.

f) If unsure if there are fondant pieces on your cake, or if we would be packing them separately, please check with our team and we would be more than happy to assist you. It is the customer's responsibility to clarify this with the team.

g) Our customised cakes are in boxes but do not come with plastic bags. Please hold them from the base of the cake box only and not from the sides of the box. 

h) Standard candles and plastic cake knife are provided if requested.

i) We do not provide dry ice or ice packs. 

DESSERTS CARE:

a) Our desserts would come with plastic bags.

b) Our desserts are best eaten cold, but can be left in a cold air con room for 2-3 hours.

SELF COLLECTION:

a) Self collection is strictly at 524 Macpherson Road Singapore 368215 or 41 Neil Road, Singapore 088824.

b) Please collect the cake within the timeframe allocated. Cakes that are not collected by closing time would be kept for collection on the next working day. Cakes not collected within 24 hours from original date and time of collection would be discarded and no refunds would be made.

c) Once the cake has been collected, it is deemed as acceptance and we will not bear any responsibility to any damage to the cake thereafter.

d) The person collecting the cake is wholly responsible for checking that the order specifications of the cake received (including provisions of knives, candles, decorations) are correct and in good condition. Subsequent disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised to our staff at the time of collection.

e) All changes to collection date and time must be made at least 5 DAYS before date of collection. Last minute changes, particularly on the same day, will not be entertained.

f) Changing from a collection to a delivery requires at least 3 DAYS’ notice before original date/time of collection, and is subjected to availability. Regular delivery charges apply and must be paid 3 DAYS before original date/time of collection. If this deadline passes without payment, your order will be processed as a collection. Last minute changes, particularly on the same day, will not be entertained.

g) It is highly recommended that you drive when self collecting customised cakes (both one tiered or two tiered) as the cake would be packed in a transparent box tied with ribbon. Plastic bags are not recommended for stability. It is highly recommended to have someone hold the cake on your lap throughout the journey and to drive slowly and carefully especially over humps and bumpy roads. Please do not put the cake in the boot of your cars.

DELIVERY:

a) For all deliveries, a 10 minute waiting period will apply, else the cake would be sent back to the shop. Redelivery is subjected to our schedule’s availability and at a fee of $15. If there are no slots available, you may self collect your order during opening hours by the next working day. Thereafter, all items will be disposed to ensure quality. 

b) Do note that each delivery comes with a risk and we're not liable for deliveries. Kindly self collect as much as possible.

c) All deliveries do not come with set-up of any kind, including unboxing of the cake. 

d) If the driver arrives at the location and instructions are given to the driver to leave the items outside the premises, such as on a door handle or a cabinet, we will not be responsible for the conditions of these items after delivery.

e) The person who received the cake is wholly responsible for checking that the order specifications of the cake received (including provisions of knives, candles, decorations) are correct and in good condition before signing the delivery order to acknowledge order well received. Subsequent disputes regarding damage to the cake or incorrect cake design will not be entertained if not raised to the driver at the time of delivery. We will not be responsible for any damage that occurs after the delivery has been completed.

f) Please ensure that your full delivery address (inclusive of unit number) is given when ordering. Please check your order confirmation thereafter to confirm that the full address was given. We would not be responsible in the case of an incomplete address given.

g) All orders are arranged to arrive within the chosen time slot. Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimised.

However, factors that affect or may cause early arrivals or delays in deliveries (non-exhaustive):

1. The availability of drivers.
2. The ease of finding drivers/demand of drivers.
3. Traffic conditions.
4. Weather conditions.
5. How long a driver is held up at a certain delivery location.
6. Unforeseen circumstances.
7. Natural disasters.
8. Circumstances beyond our control.
   
   1. Force Majeure
      Fieldnotes shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following:
      1. Acts of God,
      2. outbreak of hostilities, riot, civil disturbance, acts of terrorism,
      3. the actions of any government or authority (including refusal or revocation of any license or consent),
      4. fire, explosion, flood, fog or adverse weather,
      5. power failure, failure of telecommunications lines, failure or breakdown of power plant, machinery, or vehicles,
      6. default of suppliers, sub-contractors, or delivery partners,
      7. theft, malicious damage, strike, lock-out, or industrial action of any kind, and
      8. any cause or circumstance whatsoever beyond Fieldnotes' reasonable control.
   2. Adverse weather conditions (including but not limited to heavy rains, storms, floods, and typhoons).
      In such events, our delivery partners may not be able to deliver orders on time and long delays may occur. This is outside of our control. Fieldnotes will not accept responsibility for late delivery of orders and no refunds or re-deliveries will be initiated.
      Depending on the severity of adverse weather conditions, non-delivery may occur. In the event of non-delivery due to this, a refund will be given back to the buyer's account via their original payment method or by store credit, whichever Fieldnotes in their sole discretion sees fit.

Buyers are advised to select a time slot with these possibilities taken into account.

While we try our best to arrange orders to arrive within the chosen time slot, Fieldnotes will not be held responsible for any early arrivals or delays of delivery due to any of the reasons above or because of any circumstances impacting the availability of the 3rd party drivers we use and anything else outside of our control.

Please opt for self-pickup or select an available earlier/later time slot if you cannot risk the items arriving earlier or later than a chosen time frame.

CAKE DECORATIONS & SERVING SIZES:

a) Cakes with fresh flowers/fruits: we cannot guarantee an exact size, colour or species of fresh flowers/fruits as it depends on seasonal availability. All images shown during the course of placing your order are for sample purposes only.

b) We are not able to guarantee an exact replication of a cake design, slight variations in colour and appearance may occur.

c) All weights, recommended servings and sizes are approximations only. Measurements stated may vary up to ~0.5" as our cakes are all baked fresh in store and there might be slight shrinkage which occurs during the baking process.

d) Slight changes may be made to your cake design (e.g. placement, arrangement) as we see fit for practical and aesthetic purposes. 

 e) Colors shown may deviate slightly on different screens as different tech devices have different colour resolutions. As such, colors may be portrayed with slight differences to the human eye (and under different lighting). 

f) Most flowers on our cakes are not edible and only for decoration purposes. If you wish for edible flowers, kindly specify when ordering. Do note that extra charges would apply.

COPYRIGHT AND TRADEMARK

a) The contents of these pages (inclusive of written text, images, photographs) are the copyright trademark or registered trademark of Fieldnotes. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited except:

b) Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Fieldnotes

c) Copy, print or download for the purpose of sending to individual third parties for their personal information with acknowledgement of the source of the material and that you inform the third party that these conditions apply to them too and they have to comply with them.