Careers

To apply, email us at management@fieldnotes.com.sg with your resume. 
Central Kitchen Admin Assistant

Job Scope:

  • Attend to client enquiries professionally and provide quality customer service through emails, phone calls and walk-ins, IG DMs smooth and seamless pre and post-sales customer service
  • Packing and checking all cakes and against the invoices to ensure accuracy in message
    piping, candles, etc.
  • Arranging cakes and sending them out to the respective drivers from the Central Kitchen for delivery
  •  Manage and resolve all customer service recovery issues
  • Arranging delivery routes to drivers
  • Stock take and inventory
  • Managing stocks on online platforms and processing online orders
  • Preparation and submission of reports on a daily and monthly basis

​Benefits:

  • CPF
  • Annual leave
  • Medical & Dental Allowance
  • Lifestyle Coverage
  • Meal Allowance
  • Annual Performance Bonus
  • Birthday Perks
  • Staff Discount

​Requirements:

  • 6 days work week: Sun off. Mon to Thurs 8AM to 4PM. Fri to Sat 8AM to 5PM
  • Excellent communication skills, written and spoken
  • Excited to grow with the brand
  • Passion for excellence and ability to build relationships with clients and understand their needs
  • Responsible and committed individual
  • A self-starter who is pro-active and able to work independently
Full Time Service Crew/ Store Supervisor

Job Scope:

  • Represent the outlet in all day to day operational needs
  • Ensure excellent customer service standards and maintain high customer satisfaction.
  • Serving, clearing, and preparing of cakes and drinks
  • Respond promptly and handle customer enquiries and orders via email, phone calls and IGDMs.
  • Ensure the smooth operation and efficient manning scheduling of the outlet.
  • Account for the outlet's stock inventory and revenue

Requirements:

  • 5.5 days work week, able to work on weekends and Public Holidays. Shift will be assigned.
  • Excellent communication skills, written and spoken
  • Enthusiastic individual who is committed, responsible and responsive
  • Service-oriented, good interpersonal and customer service skills
  • Able to perform in a fast pace environment
  • Looking to grow a career with us long term

                              Still have a question? Feel free to reach out to our customer service at hello@fieldnotes.com.sg or fill in our contact form here.

                              FAQs about Our Cake Shop

                              Ordering

                              We have a rotational selection of whole cakes and sliced cakes available daily at all outlets. You may drop us a call to check what is available, or simply walk-in to purchase. If you wish to reserve before coming down, you can do so on our On Demand website here.

                              If a certain date/time is greyed out, it means that the product is not available for that date or it has passed the cut-off time.
                              The cut-off time are as follows:
                              Classic cakes:Orders must be placed 2 days before (e.g. order by Tuesday, 2359 for Thursday). A cut-off time of 12PM applies to Sundays.
                              Customised Cakes:Orders must be placed 2-7 days in advance. You may utilise our filter at the sidebar to filter cakes out by the number of days notice needed.

                              Yes we do provide 6 gold candles and a disposable cake knife upon request. Feel free to write in to us if you wish to request for a photo of these items.

                              We are not halal certified at the moment, but we strictly do not use any pork, lard, or alcohol products in our entire kitchen. Gelatin used, if any, is halal certified.

                              Payment

                              Yes, we do accept credit cards for all online orders.

                              Collection & Delivery

                              Choose to pickup your order from either location during our operating hours when checking out your order. Please ensure you selected the correct outlet and have your order confirmation email when collecting your cake.

                              • 41 Neil Road, Singapore 088824

                              By Public Transport: Nearest MRT Station is Maxwell MRT. Exit via Exit 3 and walk 1 min to our cakery.
                              Nearest Parking: Along the streets along Neil Road or Pinnacle @ Duxton.

                              • 11 Bidadari Park Dr, The Woodleigh Mall, B1-K17, Singapore 367803

                              By Public Transport: Nearest MRT Station is Woodleigh MRT. The MRT is directly linked to the mall.
                              Nearest Parking: The Woodleigh Mall, or alternative parking at Blk 210C.

                              • 10 Tampines Central 1,B1-K10, Singapore 529536

                               By Public Transport: Nearest MRT Station is Tampines MRT. The MRT is directly linked to the mall.
                              Nearest Parking: Tampines 1

                              Enjoy free islandwide flexi-delivery with above $120 spend.
                              Option 1: All Day Delivery

                              • $10.90 islandwide.
                              • For Sentosa&Tuas, additional $5 applies.
                              • Time slots: 9AM-7PM (Mon to Sat) 9AM-3PM (Sun)
                              • All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, by, or after a specific time (eg. at 2pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimised.

                              Option 2: Flexi Delivery

                              • $15.90 islandwide.
                              • For Sentosa&Tuas, additional $5 applies.
                              • Time slots: 9AM-2PM or 2PM-7PM (Mon to Sat) 9AM-12PM or 12PM-3PM (Sun)
                              • All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, by, or after a specific time (eg. at 2pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimised.


                              Option 3: Specific Time Delivery 

                              • $30 islandwide.
                              • For Sentosa/Tuas, additional $5 applies.
                              • You may specify a 1 hour time slot for the cake to arrive, starting from 9AM.


                              We're not liable for deliveries. Kindly self collect as much as possible.
                              For deliveries to hotels, shopping malls, and other restricted zones, the cake would have to be strictly collected from the main lobby or nearest pick up point by default. If you wish for delivery directly to the room or restaurant, please write in to inform us. A surcharge of $5 (excludes GST) would apply.

                              All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, by, or after a specific time (eg. at 2pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimised.

                              However, factors that affect or may cause early arrivals or delays in deliveries (non-exhaustive):

                              • The availability of drivers.
                              • Traffic conditions.
                              • Weather conditions.
                              • How long a driver is held up at a certain delivery location.
                              • Unforeseen circumstances.
                              • Circumstances beyond our control.
                              • Adverse weather conditions (including but not limited to heavy rains, storms, floods, and typhoons).

                              In such events, our delivery partners may not be able to deliver orders on time and long delays may occur. This is outside of our control. Fieldnotes will not accept responsibility for late delivery of orders and no refunds or re-deliveries will be initiated.

                              Buyers are advised to select a time slot with these possibilities taken into account. We do not help to ensure that recipients are home before delivering the order. Buyers need to ensure that the recipient will be home before selecting a date and time on our website and proceeding with the order.

                              While we try our best to arrange orders to arrive within the chosen time slot,Fieldnotes will not be held responsible for any early arrivals or delays of delivery due to any of the reasons above or because of any circumstances impacting the availability of the 3rd party drivers we use and anything else outside of our control. Please opt for self-pickup or select an available earlier/later time slot if you cannot risk the items arriving earlier or later than a chosen time frame.

                              Our deliveryman would call or text you if no one answers the door upon delivery. Please ensure that you are contactable and have arranged for someone to receive the cake. A 10 minute waiting period will apply. Failure to do so would result in the cake being brought back to the studio. You may choose to self collect or opt for re-delivery ($10 before GST, and subjected to availability).

                              Do ensure that the person is aware of your invoice number and your full order details and specifications as the cake has to be signed off to acknowledge upon receiving.

                              No, we do not attach any receipts with the delivery. Only a physical copy of Delivery Order (DO) will come with your order but no prices will be stated.

                              Storage and Cake Care

                              • Cream Cakes/ Vegan/ Sugar Free Cakes: Refrigerate till just before serving. Refrigerate within 1 hour after collection.
                              • Customised Cakes: Can be left in a cold air-con room for up to 2-3 hours (depending on how cold the room is). Elsewise, it would need to be refrigerated. If refrigerated, let it come to room temperature by leaving it out at least 2 hours (air con)/ 1 hour (non air con) before cake cutting to ensure a soft cake.
                              • It is the customers' responsibility to ensure that the venue has proper storage for the cake. If you need information on the cake box size, or any other details to ensure proper storage, please do not hesitate to ask the team for assistance. We would not be held responsible if the venue does not have proper conditions to store the cake.
                              • If your cake contains fondant pieces or sugar decorations, we will pack the fondant pieces which can be self placed easily separately for you. However, do note that there are some pieces that cannot be packed separately. Hence, as much as possible, please collect your fondant/sugar decorations cake as close to cake cutting time as possible and keep the cake in a cold air-conditioned room for up to 3-4 hours at most as not all pieces can be self-removed, and if refrigerated, might melt or form a sticky glossy exterior due to Singapore's humidity.
                              • If unsure if there are fondant pieces on your cake, or if we would be packing them separately, please check with our team and we would be more than happy to assist you. It is the customer's responsibility to clarify this with the team.
                              • Our customised cakes are in boxes but do not come with plastic bags. Please hold them from the base of the cake box only and not from the sides of the box.
                              • Standard candles and plastic cake knife are provided if requested.
                              • We do not provide dry ice or ice packs.
                              • We freeze* our cakes before delivery (to ensure the quality and freshness). Please leave it in the room temperature for 1hour to allow it to defrost. *Freezing it very quickly to lock in the taste and nutrition of the food for optimum quality for consumers.

                              Desserts Care

                              • Our desserts would come with plastic bags.
                              • Our desserts are best eaten cold, but can be left in a cold air con room for 2-3 hours.

                              Our cakes are best consumed on the day itself as we use all-natural ingredients. To ensure freshness, we recommend you store the cake slices in air tight containers for at most 2 days after cake collection.

                              If your cake contains fondant pieces or sugar decorations, we will pack the fondant pieces which can be self placed easily separately for you. However, do note that there are some pieces that cannot be packed separately.

                              Hence, as much as possible, please collect your fondant/sugar decorations cake as close to cake cutting time as possible and keep the cake in a cold air-conditioned room for up to 3-4 hours at most as not all pieces can be self-removed, and if refrigerated, might melt or form a sticky glossy exterior due to Singapore's humidity.

                              If unsure if there are fondant pieces on your cake, or if we would be packing them separately, please check with our team and we would be more than happy to assist you.

                              Do kindly note that this cake uses a dark coloured frosting and might leave some stains on teeth and skin. Please rest assured that the food colouring used is food grade safe. If this is a concern for you, we would recommend opting for other cake designs if possible.