• PETITE 4”-Recommended for 2-4 pax (~200G)
• REG 6"-Recommended for 8-10 pax (~600G)
• REG 8"-Recommended for 14-28 pax (~1KG)
• REG 10"-Recommended for 21-38 pax (~2KG)
• REG 12"-Recommended for 28-56 pax
• RECTANGLE 12 x18"-Recommended for 58-108 pax
• Recommended servings are based on 2"x2" - 1"x2" cake slice size.
• Measurements stated may vary up to ~0.5" as our cakes are all baked fresh in store and there might be slight shrinkage which occurs during the baking process.

Pickup Information

Pickup Locations

Choose to pickup your order from either location when checking out your order. Please ensure you selected the correct outlet and have your order confirmation email when collecting your cake.

• 41 Neil Road, Singapore 088824
  By Public Transport: Nearest MRT Station is Maxwell MRT. Exit via Exit 3 and walk 1 min to our cakery.
  Nearest Parking: Along the streets along Neil Road or Pinnacle @ Duxton.
  
  Collection Time Slots
  11.30AM-8PM for Mondays-Sundays
  
• 524 Macpherson Road, Singapore 368215
  By Public Transport: Nearest MRT Station is Tai Seng MRT. Exit via Exit B and walk 10 minutes to our cakery.
  Nearest Parking: Outside our cakery (Limited slots available). Alternatively, more parking slots are available at 82 and 83A Macpherson Lane, a 4 min walk from our studio.
  
  Collection Time Slots
  11.30AM-7PM for Tuesdays-Fridays
  10AM-5PM for Saturdays
  10AM-2PM for Sundays

Grab/Lalamove/3rd Party Drivers

If you are arranging for a 3rd party driver to collect your order from us, please ensure that a car is selected and not a motorcycle.

You are required to clearly provide the driver with your name and order number as they will need to present it to us in order to collect your order.

We do not take responsibility for any problems, issues, or situations that arise from and arise because of the 3rd party delivery service as well as for the items once they have left our premises. It is advisable that the driver takes a picture of all the items of your order before and after delivering them to you.

We do not make any delivery arrangements or book and arrange 3rd party delivery services on behalf of pickup customers. Please arrange for your own 3rd party delivery service if you have opted for self-pickup and are not able to come over to our store to collect your order from us.

How to handle our cakes

• All cakes and tarts need to be transported by car and placed on a flat surface, eg. car floor.
• They can last in a car ride with the AC on high for about 1 hour.
• We don't take any responsibility for the items once they have left our premises.
• It is highly recommended that you drive when self collecting customised cakes (both one tiered or two tiered) as the cake would be packed in a transparent box tied with ribbon. It is recommended to have someone hold the cake on your lap throughout the journey.

Delivery Information

Option 1: Flexi-Delivery

• $15 islandwide.
• For Sentosa & Tuas, an additional $5 applies.
• Time slots: 9AM-2PM or 2PM-7PM on Tuesdays-Saturdays, 9AM-12PM or 12PM-3PM on Sundays.
• All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, by, or after a specific time (eg. at 2pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimised.

Option 2: Specific Time Delivery

• $30 islandwide.
• For Sentosa & Tuas, an additional $5 applies.
• Time slots available: You may specify a 1 hour time slot for the cake to arrive, starting from 9AM-10AM.

Delivery Important Information:
All orders are arranged to arrive within the chosen time slot. We cannot arrange the delivery to arrive at, by, or after a specific time (eg. at 2pm). Drivers deliver to a few places in one trip following a route that is carefully planned, arranged, and optimised.

However, factors that affect or may cause early arrivals or delays in deliveries (non-exhaustive):

• The availability of drivers.
• Traffic conditions.
• Weather conditions.
• How long a driver is held up at a certain delivery location.
• Unforeseen circumstances.
• Circumstances beyond our control.

In such events, our delivery partners may not be able to deliver orders on time and long delays may occur. This is outside of our control. Fieldnotes will not accept responsibility for late delivery of orders and no refunds or re-deliveries will be initiated. Buyers are advised to select a time slot with these possibilities taken into account.

While we try our best to arrange orders to arrive within the chosen time slot, Fieldnotes will not be held responsible for any early arrivals or delays of delivery due to any of the reasons above or because of any circumstances impacting the availability of the 3rd party drivers we use and anything else outside of our control.

Please opt for self-pickup or select an available earlier/later time slot if you cannot risk the items arriving earlier or later than a chosen time frame.
For deliveries to hotels, MBS, shopping malls, JEWEL, museums, and other restricted zones, the cake would have to be strictly collected from the main lobby or nearest pick up point by default. If you wish for delivery directly to the room or restaurant, please write in to inform us and we would check against our availability. A surcharge of $5 would apply.

Successful Delivery
Deliveries are considered successful where:

• It has been passed to the recipient/someone on behalf of the recipient.
• It has been left at the guardhouse, receptionist, with a neighbour, or a place requested or consented by the recipient or someone on behalf of the recipient (this includes the buyer).

Persons collecting the items from the drivers are required to check that the items are in good condition upon receiving them. They are encouraged to let the driver know (before the driver leaves) of any defects/damage if possible. We would need to be notified on the day the items are delivered of any defects/damage that occur because of delivery (proof of defect/damage is required).

We will assess and investigate the matter, and decide the next steps to be taken according to their discretion, taking into account all relevant factors.

Unsuccessful Delivery
Unsuccessful delivery means a driver has been assigned to your order, but due to the reasons below, the driver cannot deliver the items to the recipient.

• The recipient is unreachable/uncontactable on the driver's arrival at the delivery address.
• The recipient is not at home/present on the driver's arrival at the delivery address.
• There is no one present to collect the order on the recipient's behalf on the driver's arrival at the delivery address.
• There is no such person at the delivery address.
• The delivery address given is incorrect or insufficient or not searchable on Google Maps.
• No valid contact number was given to us to make reasonable attempts to contact the recipient in order to execute the delivery successfully.
• The recipient is not willing to collect the order from the driver at the drop-off point/lobby/ground floor of the given delivery address.
• The recipient refuses to accept the items.
• The recipient does not consent to leaving the items with someone else or in some other area within the premises.
• The recipient/buyer requests the driver to wait at the delivery address for longer than 10 minutes.
• Other circumstances that prevent the driver from passing the items to the recipient/someone on behalf of the recipient on a case-to-case basis.

In the event of unsuccessful delivery,

• The buyer will be notified via the email that was used to place the order.
• Drivers will bring the items back to our store after completing all the deliveries following the assigned route.
• No requests for refunds of the item(s) and/or delivery fee will be entertained due to the perishable nature of our products and our on-demand delivery service.

The buyer/someone on the buyer's behalf is required to:

• Collect the items at our store on the same day during our operating hours once the items have been brought back by the driver.
• We may arrange for re-delivery for you but this is subjected to availability of our drivers and schedule. We are not able to promise there would be a slot available.
• Collect the items at our store during our operating hours on the next day.
• Arrange for your own 3rd party delivery service like grab car to collect the items from our store during our operating hours once it has been brought back by the driver.
• Where items are uncollected from our store for more than 1 day, they will be disposed of.

Damage/Defects

All orders and items are carefully checked and sent out in good condition. In the unlikely event that the items arrive not in good condition, please report it to us immediately or within 3 hours of receipt with a clear picture of the damage/defect. All items must be unconsumed, in the state that such damage/defect was discovered, and/or in their original state.

Cake Care

• Cream/ Vegan/ Sugar Free Cakes: Refrigerate till just before serving.
  
• Buttercream Cakes: Can be left in a cold air-con room for up to 3-4 hours (depending on how cold the room is). Elsewise, it would need to be refrigerated. If refrigerated, let it come to room temperature by leaving it out at least 2.5 hours (air con)/ 1 hour (non air con) before cake cutting to ensure a soft cake. This is because our cakes use Swiss Meringue buttercream, which contains butter and would harden in the fridge.
  
• All our cakes are delivered cold and straight out from the fridge. Let it come to room temperature by leaving it out at least 2.5 hours (air con)/ 1 hour (non air con) before cake cutting to ensure a soft cake. Please factor in this time when picking a cake collection/ delivery timing. Elsewise, feel free to contact us and we will make the necessary arrangements for you to thaw your cake first.
  
• It is the customers' responsibility to ensure that the venue has proper storage for the cake. If you need information on the cake box size, or any other details to ensure proper storage, please do not hesitate to ask the team for assistance. We would not be held responsible if the venue does not have proper conditions to store the cake.
  
• If your cake contains fondant pieces or sugar decorations, we will pack the fondant pieces which can be self placed easily separately for you. However, do note that there are some pieces that cannot be packed separately. Hence, as much as possible, please collect your fondant/sugar decorations cake as close to cake cutting time as possible and keep the cake in a cold air-conditioned room for up to 3-4 hours at most as not all pieces can be self-removed, and if refrigerated, might melt or form a sticky glossy exterior due to Singapore's humidity.
  
• If unsure if there are fondant pieces on your cake, or if we would be packing them separately, please check with our team and we would be more than happy to assist you. It is the customer's responsibility to clarify this with the team.
  
• Our customised cakes are in boxes but do not come with plastic bags. Please hold them from the base of the cake box only and not from the sides of the box.
  
• Standard candles and plastic cake knife are provided if requested.
  
• We do not provide dry ice or ice packs.

Desserts Care

• Our desserts would come with plastic bags.
  
• Our desserts are best eaten cold, but can be left in a cold air con room for 2-3 hours.